Our New Customer Support Portal is Now Live!

We are thrilled to announce the launch of our brand-new Customer Support Portal!

This platform is designed to provide a faster, more efficient, and secure support experience for all users. Whether you're submitting a request or tracking progress, the new portal makes it easier than ever to get the help you need.

As we transition, please note:

• For assistance with the Behavioral Health Treatment and Referral Platform (BH TRP), please contact PointClickCare support using the online case form below.
• The online case form will remain available for case submission through September 30th to ensure a smooth handover.
• Email and phone support will continue to be available as always for submitting cases.

Access the portal here: https://apsupport.pointclickcare.com

We encourage everyone to explore the new features and functionalities that will help us better serve our customers!

LOGIN INFORMATION:

If you have login concerns, contact your Account Manager or IT Specialist to assist you prior to creating a ticket. 

• Urgent: The platform is unavailable or inoperative for multiple organizations.
• High: The platform encountered a serious work stoppage or makes it impossible for an organization or team to accomplish a critical business task.
• Medium: The platform is experiencing an error causing a disruption to work or delays, but there are workarounds so critical business tasks can still be completed.
• Low: The platform is experiencing minor errors but not impacting critical business tasks.