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LOGIN INFORMATION:

If you have login concerns, contact your Account Manager or IT Specialist to assist you prior to creating a ticket. 


  • Urgent: The platform is unavailable or inoperative for multiple organizations.
  • High: The platform encountered a serious work stoppage or makes it impossible for an organization or team to accomplish a critical business task.
  • Medium: The platform is experiencing an error causing a disruption to work or delays, but there are workarounds so critical business tasks can still be completed.
  • Low: The platform is experiencing minor errors but not impacting critical business tasks.

Please choose a value according to the descriptions above.
Please do not include Protected Health Information (PHI), such as Medical Record Numbers, Patient Names, or any other identifying information.
Do not upload a document with Protected Health Information (PHI).